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Frequently Asked Question
General Question
Got questions? We’ve got answers! Here you’ll find helpful information about booking, travel tips, payment options, and more to make your journey smooth and stress-free. If you don’t see your question here, feel free to contact us directly!
How do I make a booking?
Just visit our booking page, fill out the form, and we’ll take care of the rest! You can also contact us directly by phone for quick assistance.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For some bookings, you may also have the option to pay via digital wallets like Apple Pay or Google Pay. If you have any questions about payments or need assistance, feel free to contact our support team.
Are there any hidden fees or charges?
No, we believe in full transparency. All fees and charges will be clearly outlined during the booking process. The price you see includes all applicable taxes and service fees. If there are any optional extras or additional costs, these will always be clearly communicated before you confirm your booking.
Can I cancel or modify my reservation?
Yes, you can cancel or modify your reservation. Cancellation and modification policies vary depending on the specific service or booking. Please check the terms and conditions provided at the time of booking for detailed information. If you need assistance or want to make changes, our customer support team is here to help!
What travel documents do I need?
The travel documents you need depend on your destination and the type of trip. Generally, you will need a valid passport and, in some cases, a visa. Some countries may also require proof of vaccinations or travel insurance. We recommend checking the entry requirements for your destination well in advance of your trip and ensuring all your documents are up to date. If you need help, our team can provide guidance specific to your itinerary.
Can I request special assistance for my trip?
Absolutely! We’re committed to making your travel experience comfortable and enjoyable. If you require special assistance such as wheelchair access, dietary requirements, or support for medical conditions please let us know when booking or contact our customer service team in advance. We’ll do our best to accommodate your needs and ensure a smooth journey.
What happens if my flight is delayed or canceled?
If your flight is delayed or canceled, we recommend staying in contact with the airline for the most up-to-date information. Depending on the situation, you may be entitled to rebooking, refunds, or compensation according to the airline’s policies. If your flight was booked through our website, our customer support team is here to assist you with alternative arrangements and guide you through the process.
Can I earn loyalty points or rewards with my bookings?
Yes! When you book through our website, you can earn loyalty points that can be redeemed for discounts, special offers, or upgrades on future travel. Be sure to create an account and log in before booking to start accumulating points. Check our Loyalty Program page for full details on how to earn and use your rewards.
Have more questions? We’re here to help!
DEIRA – SHOP NO.1, STREET 6,
Al Baraha – Dubai
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